The potential for abuse within Steam's refund policy isn't lost on the gaming community, but the few viable alternatives - such as giving creators the ability to modify refund terms on their games - are unlikely to be implemented any time soon.įor now, indie devs have to hope their customers will be kind. This is only one of the many cruel and vicious attacks on indie game developers. You’ll have to check the Hardware Refund Policy page on the official Steam page for more details to see if you. After that period there is no guarantee that. The standard 14-day/two-hour refund policy also applies once the game releases. Because the donation wasn't detected before the campaign's closing, 2Awesome and Dimension Drive were left without funding, per Kickstarter policy. After purchase you have 14 days or 2 hours of playtime (whichever comes first) to request a refund for your game. Last month, developer 2Awesome Studio was crushed to learn that its apparently successful Kickstarter for Dimension Drive had been derailed by a fake 7000 Euro donation. This might be a different conversation entirely if the gaming community wasn't beset by a toxic mean-spiritedness of late. The potential financial benefits mentioned earlier are all but lost on these indie devs, who will undoubtedly find their products bought, used, and returned like an expensive evening gown. Many indie games clock in well over Steam's two-hour cut-off, but many don't. They are brutally unfair for indie developers. Your suggestion is no different than someone saying they should allow refunds for games played 150 hours as long as the purchase was made less than 2 weeks ago. Most common one is listed in the Reason for Refund section. Select a specific reason for your cancellation. From the list of Recent Products select the game you want to cancel.
#Steam refund policy password
Brianna Wu, the creator of Revolution 60, agrees: The refund policy requires the game to be played less than 2 hours AND purchased less than 2 weeks ago. Login with your Steam User ID and Password and you will be redirected to a Steam Support page with a list of all your Game Purchases.
#Steam refund policy full
As Cibele developer Nina Freeman points out, games like hers may not have over two hours of gameplay, meaning Steam users can easily purchase the game - and experience it in its entirety - before returning it for a full refund. In the case of Steam refunds, we have three main players: the customers, Steam itself (or Valve, its owner) and the developers (and.
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Steam implemented these policies to ward off untrustworthy consumers who like to exploit online games. Yet some indie developers have recognized a significant problem with Steam's new policy. But this is the theory, and theory is a mirage of perfection. Refunding a game on Steam might be straightforward and convenient, but the two-week and two-hour deadlines have stirred up some controversy in the gaming community. That confidence certainly makes gamers less afraid to take chances on unknown indie titles, and this, in turn, drives indie sales numbers upward.
#Steam refund policy license
You can now purchase a title with the confidence that, if you aren't satisfied, you can return the license for a full refund within two weeks or two play-hours.
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And why not? There's no reason for digital content consumers not to be happy with refunds on Steam.